Privacy Policy for Loyalty Plush SMS Messaging

Last Updated: May 6, 2025

1. Introduction

Techluminate Academy (“we,” “our,” “us”) operates the Loyalty Plush platform (“Service”), which enables small businesses to send loyalty‑related SMS messages to their customers (e.g., check‑in confirmations, reward notifications, personalized offers). We respect your privacy and are committed to protecting the personal information you share with us.

2. Information We Collect

  • Phone Number. Provided voluntarily through QR code, web forms, or ads.
  • Opt‑In Timestamp & Location. To document your consent.
  • Message Logs. Records of SMS sent for delivery confirmation and support.
  • Usage Data. Delivery rates, click-throughs on links, opt-out metrics.

3. How We Use Your Information

We use your data to:

  • Send loyalty SMS messages (check-ins, rewards, promotional offers).
  • Deliver newsletters, marketing updates, and relevant blog content with your consent.
  • Improve and monitor our Service.
  • Analyze trends to enhance message relevance and performance.
  • Meet legal obligations (e.g., TCPA consent documentation).

4. SMS Terms and Consent

  • Opt‑In. Consent by providing your number via QR code, form, or advertisement.
  • Message Frequency. Up to 6 messages per month, depending on your participation.
  • Embedded Links. Some messages may include links; carrier data rates may apply.
  • Opt‑Out. Reply “STOP” to unsubscribe. Reply “HELP” for assistance.

5. Sharing & Disclosure

We never sell your data. We may share it with:

  • Trusted service providers (e.g., Twilio, Supabase, Google Analytics).
  • Legal authorities, if required by law.
  • Successor entities in mergers, acquisitions, or asset sales (under proper safeguards).

6. Data Security

We use industry-standard safeguards such as HTTPS encryption, role-based access control, and regular audits to protect your information in transit and at rest.

7. Data Retention

We retain your phone number and consent records as long as you are subscribed, and for a reasonable period afterward to meet legal and operational needs.

8. Your Rights

Depending on your jurisdiction, you may request access, correction, deletion, or export of your personal data. You may also have the right to lodge a complaint with a data authority.

9. Children’s Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this policy at any time. Changes will be posted here with the latest revision date. Your continued use of the Service indicates your agreement with these changes.

Contact Us

Techluminate Academy
9733 S Union Avenue
Chicago, IL 60628
jerry@loyaltyplush.com